One of Pivony’s greatest advantages is that it is integrated with all of the data platforms where customers share their experiences, including social media, app reviews, customer complaint websites, customer service tickets (Zendesk), and livechats. Therefore, with Pivony, companies can enjoy the convenience of having all their consumer feedback analyzed and categorized in one place. Additionally, Pivony users also can upload internally collected data, call center conversations, chatbot conversations, surveys, and emails.