Aylık
Yıllık

Silver

$450
$ 390 Ay/Kullanıcı
  • Survey, NPS Yorumları, Call Center Konuşmaları Dosya Yükleme
  • Zendesk Ticket'ları

Gold

$650
$ 590 Ay/Kullanıcı
  • Silver plana ek olarak
  • Google Play
  • App Store
Popular

Platinum

$850
$ 790 Ay/Kullanıcı
  • Gold plana ek olarak
  • Twitter
  • Instagram
  • Facebook
  • Müşteri Şikayet Websiteleri

Özelleştirilmiş bir plan için satış ekibimizle iletişime geçin.

İçerik Dahil
Veriye Genel Bakış
Topiclere Derinlemesine Bakış
TopicBoard Email Güncellemeleri
Otomatik Duygu&Beklenti
Trend Analizi
Müşteri Segmentasyonu
Email Marketing
Veri Kaynakları Veri Limiti
Survey, NPS Dosya Yükleme
50K
Zendesk, FreshDesk
50K
Google Play
5 App
Apple Store
5 App
Twitter
5 hashtag, Standart API
Instagram
5 hashtag, Sayfa Yorumları, Standart API
Facebook
Sayfa Yorumları, Standart API
Ücretsiz Deneme Planı
8 Topic için Geçerli

Silver

$350
$ 290 Ay/Kullanıcı
  • Survey, NPS Yorumları, Call Center Konuşmaları Dosya Yükleme
  • Zendesk Ticket'ları

Gold

$550
$ 490 Ay/Kullanıcı
  • Silver plana ek olarak
  • Google Play
  • App Store
Popular

Platinum

$750
$ 690 Ay/Kullanıcı
  • Gold plana ek olarak
  • Twitter
  • Instagram
  • Facebook
  • Müşteri Şikayet Websiteleri

Özelleştirilmiş bir plan için satış ekibimizle iletişime geçin.

İçerik Dahil
Veriye Genel Bakış
Topiclere Derinlemesine Bakış
TopicBoard Email Güncellemeleri
Otomatik Duygu&Beklenti
Trend Analizi
Müşteri Segmentasyonu
Email Marketing
Veri Kaynakları Veri Limiti
Survey, NPS Dosya Yükleme
50K
Zendesk, FreshDesk
50K
Google Play
5 App
Apple Store
5 App
Twitter
5 hashtag, Standart API
Instagram
5 hashtag, Sayfa Yorumları, Standart API
Facebook
Sayfa Yorumları, Standart API
Ücretsiz Deneme Planı
8 Topic için Geçerli

FAQ

Having a Trial plan gives you access to the full features of the Starter plan for 1 month.

By having a yearly renewing subscription, you pay at least 25% less compared to the monthly subscription. 

When you choose the yearly renewing plan, you are getting charged the total amount of yearly fee. (12 x specified monthly fee)

Depending on your country and your status (individual or a company), an additional VAT  may be applied in the checkout process. 

If you have data scientists in your team, this option may be applicable to you. Your data scientists can easily choose one of the algorithms provided by Pivony TopicScope and specify custom parameters.

However, this may not be a common need since Pivony TopicScope is already simplifying the process for you by running the algorithms that fit with your data as much as possible.

You may have different channels where your customers are expressing their opinions about your products and services. Customer feedbacks data refers to this type of data. Basically what you need to do is to prepare a file containing all of the customer feedbacks and upload to the Pivony TopicScope at the stage of TopicBoard creation. 

If you upload only the textual comments, you will have the topics, but the trend analysis, segmentation, and email marketing will not be provided. 

Date: If your file also contains a date column for each customer feedback, you may see the trend analysis both volumetric and sentiment-level.

Unique Identifier: Additionally, if you add a unique identifier for each customer feedback, you may create new segments for later action-taking. (i.e. Running a promotion campaign to a specific group of your customers who express their opinions in a negative way on the pricing topic)

Email: Getting useful and actionable insights is just the beginning; Action-taking is so critical for your business. Email marketing feature of Pivony TopicScope lets you prepare & send custom emails to your segments easily.

Customer Business Segment: In your CRM, your customers may be categorized based on their business value: Low fidelity customers, high-segment customers, and so on. When you provide this data in an anonymous format (from 1 to 5, where 5 is the highest segment and 1 is the lowest), you can have a new data dimension. This allows you to keep your focus on the specific business segment that matters most for your business.

 

 

 

A TopicBoard is a tailor-made specially designed Dashboard of Pivony TopicScope, allowing you to deep-dive into topics and take actions in the easiest way.

Creating a TopicBoard is easy, you upload your data, specify the columns and click to the Create button.TopicBoard creation is an on-demand process, which means the AI is trained with your data and discovers customer topics only based on the data provided by you. Pivony fully automated Data and AI engine will handle everything for you. You will get notified when your TopicBoard is ready.

Every month, you have a maximum limit of reviews you can include in the TopicBoards. Being aware of you’re in your limit, you can create any number of TopicBoards you want. At the end of each month of your membership, your quota will be renewed. You need to have an active account for this.

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