The Digital Way of Understanding ConsumersAward-Winning VoC Analytics Platform

Multi-channel Data & Analytics Platform using
Deep Neural Language Understanding in its Backbone.

Start Your Journey

Why Pivony?

8B+ consumers share their opinions through 40 different data channels on average. Connected to the major data streams, Pivony digitalises the process of understanding of customer needs and expectations.
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Save 90% of time while understanding customer reviews.
Capture at least 10 new actionable insights each month.
Create KPIs for the Product, Marketing, CX, and other teams.
Make Pivony a part of your daily routine.

More than 700 business professionals choose Pivony to close the Empathy Gap with their customers

"We believe that our partnership with Pivony provides significant gains for our company in creating happy customers. We listen closely to our customers and focus on empathizing with them."

Hande Kozlu Gültakan
Head of Customer Experience &
UX Design,Vodafone

A Dashboard-based Platform to analyze both the Publicly and Privately Shared Customer Opinions

No-code required. Start instantly to capture actionable insights.

Use cases

Discover the use cases of Pivony.

Customer Experience, Brand Reputation Analysis, Competitor Analysis, Market Research and Campaign Strategy.

Brand Reputation Analysis

Campaign Strategy

Benefit from All Platform Features with a Yearly Membership

Maximize the impact of your customer data by getting insights through self service usage platform.

Use Customers Data To Drive Growth

Create a dashboard with preferred data source
See overview of your analyzed data
Ensure data continuity with dynamic dashboards

Detect Trends & Observe Anomalies With Topics

Discover AI generated topics
Explore key trends of your industry
Create custom topics with your own rules

Customer-Centric Organizations

Establish team KPIs from multi-channel customer feedback.
Track performance trends.
Receive anomaly alerts.

Broaden Your Team's Horizon

Create teams and share insights, dashboards, KPIs
Fully adjustable Team KPI view for every team
Manage teams, accounts and
quotas dynamically

Store and Present Insights

Generate customized reports for any dashboard
Save trends as insight notes

Manage & Analyze Data

Specify which keywords, products or brand you would like to analyze
Analyze internal data without requiring
any integration
Analyze continuously expanding internal data with API-based integration

Get Support When You Need It

Learn from Knowledge Center, videos, and tutorials
Get Pivony Insight Manager's help when required

Conversation Topics

Start capturing insights in less then 30 minutes

Thanks to our AI engine's adaptive learning feature and tailor-made dashboards, you will catch social insights that you were not aware before.

User-defined Categories

You can create custom topics at anytime after your dashboard is created and define KPIs to track.

AI Patterns View

In this view, get ready to discover predicted contextual conversation groups

Fixed Categories View

You can choose a specific industry to obtain industry-specific topics

Integratıons

Integrations To Drive Value

Learn about the different third party applications
that can integrate directly with Pivony

Explore Integrations

Blog

Our latest articles and reports.

Guides, Tutorials and Articles and more...

Customer-Centricity Tutorials

Inspiring Women in CX

Customer-Centricity Tutorials

What Do Gen Z Want?

NEWS

Fresh News

What happens at Pivony?

Samsung chooses Pivony's Consumer Intelligence Platform to enhance customer experiences

Etstur chooses Pivony's Consumer Intelligence Platform to enhance guest experiences.