Know What Customers Need, Before You Lose Them
Turn every comment, ticket, and survey into clear actions with Pivony's AI-powered Consumer Intelligence.
.png)
Turn every comment, ticket, and survey into clear actions with Pivony's AI-powered Consumer Intelligence.
AI-powered Voice of Customer Analytics platform that turns multi-channel feedback into consumer intelligence
Multiple needs, one single platform
Measure the external sentiment customers express publicly, unified into an apples‑to‑apples score with actionable deep‑dives.
- Track one metric across sources, compare peers, and see long‑term trends.
- Theme‑level scores surface insights, highlight gains, and signal where to focus next.
Monitor competitor feedback to benchmark performance, spot gaps, and identify differentiation opportunities quickly.
- Compare themes, trends, and satisfaction signals over time.
- Surface early wins and urgent risks so teams can respond faster and guide improvements with confidence.
Visualize journey performance, quantify step impact, and apply GenAI guidance to fix first priorities fast.
- Map issues across touchpoints, see where to start, and link results to AI‑generated cause analysis insights that show why problems happen and which actions deliver the biggest lift.
Get AI-generated tags, sentiment/intent scores, and mapped CRM fields for every conversation. Trigger the next best step and quantify actioning results across teams.
%20(1).png)
High-volume processing with consistent performance and traceability
Operate at enterprise scale with reliable pipelines, durable storage, and multilingual processing across sources globally.
- Three million opinions processed monthly routinely.
- High volume, many channels.
- Performance tuned for heavy workloads consistently.
Identify factors that most influence NPS and CSAT, guiding teams to prioritize impactful improvements fast.
- Strategy view: see what to keep doing well and what to improve first
- Prioritize fixes with effort–impact matrices.
- Compare drivers by CRM attributes such as dealer name, region, product group.
Generate tailored summaries, insights, and strategic recommendations for each industry and department.
- Root-cause analyses with recommended actions attached.
- Consistent tone, evidence, and traceability throughout.
Combine internal and external customer opinions into one governed workspace for reliable, comparable decisions everywhere.
- Social, forums, mobile app reviews ingested.
- Tickets, live chat, and surveys unified.
- File uploads and API integrations.
Automatically discover themes, standardize taxonomy, and classify feedback at scale across languages and channels seamlessly.
- AI topic discovery and governance controls.
- Multilingual sentiment
- Drill-down from KPI to verbatim quickly.
Deliver executive-ready reports on schedule or ad hoc, with deep-dive insights.
- Weekly, monthly, or quarterly snapshots available.
- Links, PDFs, and dataset extracts supported.
- Outcome tracking against OKRs, commitments roadmaps.
