Odak Noktamız

Capgemini'nin yaptığı araştırmaya göre şirketlerin %75'i müşteri odaklı olduklarını düşünüyor ancak tüketicilerin sadece %30'u buna katılıyor. %45'lik farka "Empati Açığı" deniyor. Pivony olarak, tüketicileri daha iyi anlayarak şirketlerin bu açığı kapatmasına yardımcı oluyoruz.

Pivony, the dynamic consumer intelligence platform focused on delivering actionable insights from various data sources. We harness data from public platforms discussing your products and services, as well as your internal databases filled with survey responses and customer interactions. We remove the need for time-consuming manual analyses—our platform swiftly identifies crucial issues and provides comprehensive insights tailored for strategic decision-making. With Pivony, elevate your customer service efficiency and reduce operational costs. Gain a clear understanding of your market competition, and discover their strengths and weaknesses to strategize effectively. Furthermore, we enhance your customer segmentation by grouping them based on their shared expectations, ensuring you proactively cater to their evolving needs. Join Pivony—unleash the power of data-driven decisions.