Between brands and customers,
the Empathy Gap
we're closing

Operating globally from Istanbul and Delaware since 2020.

🇺🇸 Delaware, USA🇹🇷 Istanbul, Türkiye🇷🇸 Belgrade, Serbia2020 →
Brands believe they understand their customers. Customers see it differently. That gap drives billions in churn every year. We exist to close it.

According to Capgemini, a 45% Empathy Gap stands between brands and their customers.

Emre Çalışır — Founder & Chief Technologist

Founder

Emre Çalışır

Founder & Chief Technologist

After a BSc in Computer Engineering at Galatasaray University, he completed graduate work at Politecnico di Milano and doctoral research at the MIT Media Lab — Laboratory for Social Machines. Eleven granted patents and six peer-reviewed conference papers show how research becomes product.

Experience at Vodafone and Accenture is why Pivony solves real-world problems — field insight, not theory alone.

Pivony concentrates a decade of research and industry craft into one mission: helping brands truly understand their customers.

11 patents6 conference papersMIT Media LabPolitecnico Milano

Galatasaray University · Politecnico di Milano · MIT Media Lab · Vodafone · Accenture

2 international partners + 5-person core team

International partners

site.about2026.partnerSectionSub

Nenad Nikolin

Nenad Nikolin

Europe Sales & Business Development Partner

Belgrade, Serbia 🇷🇸

Serial entrepreneur and a longstanding figure in the Balkan & Eastern Europe ICT ecosystem. Founder of Fractal Dimension and CouchCoach Game. Active across Europe as a 4YFN Barcelona startup mentor.

Serbia & Balkans4YFN BarcelonaICT & ventures

Leads sales motion and business development partnerships across Europe.

Where we operate

🇹🇷 Kadir Has University Technopark, Silivri, Istanbul

An R&D company operating within a university technopark. Technopark status means tax incentives, access to the academic ecosystem, and stronger corporate credibility.

TÜBİTAK 1512

The platform receives support from the Turkish Scientific and Technological Research Council’s entrepreneur-focused R&D grant program.

Active R&D projects are underway.

🇺🇸 Delaware, USA

2093 Philadelphia Pike #4590

Claymont, DE 19703

Pivony Inc. is a technology company incorporated in the United States. Our US presence is a critical trust signal for global customers and international partners.

Timeline

2020

Idea → MVP

  • Pivony Inc. incorporated in Delaware, USA
  • Established at Kadir Has University Technopark
  • TÜBİTAK 1512 R&D grant program support
  • Joined İTÜ Çekirdek pre-incubation
  • First MVP developed
2021–2022

First customers & funding

  • Startup Wise Guys Pre-Accelerator
  • Startup Wise Guys Accelerator — pre-seed investment
  • First enterprise customer
  • Three angel investments
2023

Global recognition

  • USA CX Gold Winner — IBXA (with Vodafone)
  • Official Alpha Startup — Web Summit Lisbon
  • CES 2023 — Las Vegas
  • Slush Helsinki — Top 100 Startups from Europe
  • Philip Morris FutureMark — 1st place
  • Teknofest — 1st place
  • Türkiye İş Bankası Workup
  • Albaraka Garaj
2024–2025

Enterprise ecosystem & growth

  • Turkish Airlines Terminal Acceleration Program
  • Endeavor Boost the Future
  • Microsoft Abu Dhabi GrowthX
  • Enerjisa İvme
  • New enterprise logos: Allianz, Papara, Samsung…
2025–2026

Today

  • ARZ Lab / ARZ Portföy (active)
  • Full Intelligence & Agentic AI launch
  • Expanding global partner network
  • 3M+ consumer opinions analyzed every month

Our investors

People and firms who believe in Pivony and walk this journey with us.

Institutional investor

Startup Wise Guys

Baltic & CEE–focused B2B SaaS pre-seed VC — the portfolio firm that made an equity investment in Pivony.

swg.vc →

Angel investors

Emre Yıldız

Octopus Signage

Entrepreneur in retail technology and in-store AI. Octopus powers digital store experiences for global brands such as Starbucks and M&S.

octopussignage.com →

Abdullah Çetintaş

Şehir Işıkları

Experienced entrepreneur and investor in out-of-home advertising and brand visibility.

sehirisiklari.com.tr →

Hasan Karadeniz

The Hood Tekmer

Co-founder of a Maslak TEKMER hosting technology ventures — an active figure in Türkiye's startup ecosystem.

thehoodtekmer.com →

A platform embedded in the global ecosystem

Trusted and backed by institutions such as Microsoft, Endeavor, and Turkish Airlines.

MicrosoftGrowthX — Abu Dhabi
EndeavorBoost the Future
Turkish AirlinesTerminal Acceleration

plus 7 accelerator & program partners

Global ecosystem

  • Microsoft (GrowthX — Abu Dhabi)
  • Endeavor (Boost the Future)
  • Startup Wise Guys

Corporate Türkiye

  • Turkish Airlines Terminal
  • Türkiye İş Bankası Workup
  • Albaraka Garaj
  • Enerjisa İvme

Technology & innovation

  • ARZ Lab / ARZ Portföy (active)
  • İTÜ Çekirdek
  • TÜBİTAK

Our values

Intelligence

Deep AI — not shallow analytics. Data backs every decision.

Autonomy

Actions, not insights alone. Reading a report isn't enough — the system must move.

Empathy

Customer understanding at scale. We help brands truly listen.

Speed

Real time, not retrospective. Before issues surface — not only after.

Meet our team

In a 30-minute conversation, let's explore how Pivony can create value for you.

hello@pivony.com

+1 302-515-8797 · +90 553-698-4486

Selimpaşa Mah. 1010. SK. No: 10/1, Kadir Has University Technopark, Silivri, Istanbul 34590

2093 Philadelphia Pike #4590, Claymont, DE 19703, USA