Don't Just Understand
Your Customers.
Engage Them in Real Time.
Analyze customer voice with Pivony, surface insights with CX-GPT, then act instantly via WhatsApp with Pivony Engage — all in one platform.
Brands we've worked with
3M+ consumer opinions analyzed every month
Step 1 · Analyze
Voice of Customer
Tickets · CRM · Surveys · Calls
Two Sources. One Truth.
📥 Internal Data — Voice of Customer
What your customers tell you directly. For CX, Customer Success, and Support — tickets, CRM, surveys, app reviews.
Learn more →🌐 External Data — Market Intelligence
What customers say across public platforms. For CMO, Strategy, and Marketing — App Store, social media, public signals.
Learn more →⚡ Full Intelligence
MOST COMPREHENSIVEBoth in one dashboard plus Agentic AI. For CEO, CDO, and enterprise CX — internal + external + automation.
Learn more →Not sure which product you need? We'll help you decide in 30 minutes.
Request a demo →Watch. Understand. Move First.
Connect internal and external sources with zero-integration options where needed. Native Turkish NLU understands meaning in seconds.
Customer voice and market signals feed the platform — internal and external, often with no integration.
Root cause, competitor moves, sentiment shifts — surfaced before they become crises.
Autonomous actions before the competitor report even lands.
Full Intelligence
While others report, Pivony moves.
Traditional platforms wait for someone to read the dashboard. Pivony reads the signal and acts before the team meeting — VIP recovery, autonomous tickets, SLA tracking, and executive briefings.
Frontline
VIP recovery
- • Analyze voice and text
- • Measure sentiment
- • Trigger service recovery
Operational
Autonomous tickets
- • Detect recurring issues
- • Open tickets to store or IT
- • Route chronic cases
Strategic
Executive briefing
- • Track SLAs
- • Alert CX leadership
- • Weekly leadership summaries
| Criterion | Traditional | Pivony Agentic |
|---|---|---|
| Data processing | Reads isolated points | Pattern recognition for recurring root causes |
| Crisis triage | Depends on managers to sort and route | Autonomous prioritization by dissatisfaction impact |
| Execution | Stops at the dashboard | Moves to action and workflow triggers |
Talk to Your Data. Get Answers in Seconds.
When you ask ChatGPT, you get generic advice. When you ask CX-GPT, you get strategic insights from your own data.
Works on Pivony's processed sentiment, root cause, segment, and KPI data. Conversation instead of dashboards.
Explore CX-GPTHow Much Value Does Pivony Create for You?
Calculate with your own numbers
Estimated annual savings with Pivony
$21,938/ year
* Estimated value. Actual savings vary based on usage intensity.
Brands we've worked with
“Our partnership with Pivony helped us build a happier customer base by truly listening and empathizing with our customers’ needs.”
Hande Kozlu
CX Director, Vodafone Turkey
Trusted by brands that refuse to be the last to know.
Security & Compliance
Your data stays yours — by design.
Pivony enforces enterprise security standards as technical constraints, not contractual clauses.
Google Cloud
ISO 27001 · 27017 · 27018
AES-256 Encrypted
At rest & in transit (TLS 1.3)
GDPR & KVKK
DPA available on request
No AI Training
Your data never trains our models
Data Never Sold
Zero third-party data sharing
Consumer opinions analyzed monthly
Autonomous resolution on repetitive requests
Brands blind to what customers actually think (Capgemini)
Average setup time
Connect to your stack with zero friction
Upload files or use APIs where needed — one unified dashboard for internal and public data.
Internal sources
Unified dashboard preview
Public sources
No integration required — upload files or connect via API.
Global leadership and category-defining technology
Recognized by the world's most selective programs
USA CX Gold Winner
IBXA 2023
Best use of customer insight & feedback
Official Alpha Startup
Web Summit
Lisbon & Qatar
CES 2023
CTA
Consumer technology spotlight
Slush Helsinki
Top 100
European startup cohort
Philip Morris FutureMark
1st place
Innovation program
Teknofest
1st place
National technology competition
TRAI — Turkey AI Initiative
NLP Category
Listed among Turkey's leading AI startups in Natural Language Processing
Take Off Istanbul 2022
İSTKA Special Jury Award
Special Jury Prize at Turkey's leading international startup summit
Take Off Istanbul 2023
ICYF Incubation Program
Selected for the ICYF Incubation Program at Take Off Istanbul 2023
Latest from Pivony
Fresh insights & news
BlogCustomer Experience Voice of Customer
What is Voice of Customer Analytics? The 2026 Practitioner's Guide
Voice of Customer analytics explained for practitioners — what it is, how it works, what separates basic VoC from intelligence, and how to build a programme that drives action.
NewsPivony Accepted into ArzLab — Arz Portföy's Startup Growth Program
We are thrilled to announce that Pivony has been accepted into ArzLab, the Startup Growth Laboratory launched by Arz Portföy! Selected as one of only …
Intelligence, delivered to your inbox
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Industry & Brand Reports
Monthly deep-dives into sector trends, benchmark data, and brand perception shifts.
CX Insights
Bi-weekly practical findings from real VoC data — what top CX teams are acting on.
Hidden Gem
One under-the-radar signal, tool, or dataset per issue that most teams are missing.
Your market isn't waiting. Neither should you.
30 minutes to see what you've been missing.
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