Can I start on a free plan?

Yes. Sonic Survey is free forever at 25 responses per month. We ask for a card at sign-up to keep accounts genuine; the Free plan never charges it. Setup takes about 5 minutes. At 25 responses, collection pauses until your monthly allowance resets or you upgrade.

What happens when I reach 25 responses?

Your surveys stop accepting new responses until your monthly allowance resets; the responses you already collected stay in your dashboard. To keep collecting, upgrade to Plus or Pro for higher quotas, or connect a VoC plan so responses feed your enterprise dashboard.

Can I embed the widget on my website?

Yes. Copy a short embed snippet or use our WordPress plugin. Written, voice, and video modes work on the same widget.

Do survey responses connect to Pivony VoC?

On self-serve plans, responses stay in Sonic Survey. Teams on a VoC or Full Intelligence plan can pipe widget data into root-cause and segment analysis on the platform.

How does Turkish language support work?

Pivony uses native Turkish NLU without a translation layer — high accuracy with minimal meaning loss on open-text feedback.

Start free · Grow with data · Enterprise-grade trust

Which plan is right for you?

Analyzing your own customer data, or talking with prospects on your website, WhatsApp, and Instagram? Start free with Sonic Survey; sign up for Sonic Prospect with a card. Our team prepares tailored quotes for platform plans.

See who is asking — before they buy. Sonic Survey surfaces the segments behind every answer.

SMB · List prices · Enterprise · Demo quote

Start Survey free Request a Demo Free RCA audit

Enterprise-grade security

✓Google Cloud · ISO 27001 · 27017 · 27018

✓GDPR & KVKK · Compliant

✓AES-256 + TLS 1.3 · Encrypted

✓Never sold · Your data stays yours

Security details →

Fit guide

Survey, VoC, Market Intelligence, or Full Intelligence

Self-serve survey pricing is public. Enterprise packages are quoted on a demo.

	Sonic Survey	Voice of Customer	Market Intelligence	Full Intelligence
Best for	Product and SMB teams	Enterprise CX teams	Strategy and insights	CX + market on one stack
What you get	Surveys with AI analysis	Tickets, NPS, reviews, RCA	Competitor and category voice	Internal + external voice, agentic action
How you start	Free, then paid tiers	Demo quote	Demo quote	Demo quote

Start Survey free Request a Demo Free RCA audit

Small & medium-size businesses · Survey list prices · Prospect self-serve

Written, voice, and video feedback widgets — survey responses flow straight into VoC AI.

Plan details

Sonic Survey

by Pivony

Free

Get started

/ month

Start free →

✓25 responses / month
✓Written feedback widget
✓Basic sentiment analysis
✓Highlights (limited view)
✓Pivony watermark

POPULARRecommended for growing teams

Sonic Survey

by Pivony

Plus

Growing teams

$89

/ month

Start with Plus →

✓1,500 responses / month
✓Multilingual surveys
✓Custom logo and accent color
✓Embedded popup position
✓Removable watermark

✓Limited root cause analysis
✓Up to 2 seats

BEST VALUE

Sonic Survey

by Pivony

Pro

Voice, video, and full VoC

$179

/ month

Start with Pro →

✓3,000 responses / month
✓Voice feedback capture
✓Video feedback capture
✓Full root cause analysis
✓VoC dashboard depth

✓Basic autonomous action triggers
✓Up to 3 seats

SCALE

Sonic Survey

by Pivony

Pro+

Automation & integrations at scale

$379

/ month

Start with Pro+ →

✓10,000 responses / month
✓Everything in Pro
✓Advanced autonomous action triggers
✓Salesforce, Zendesk, HubSpot, Slack
✓API access

✓SSO / SAML
✓Multi-site / multi-brand widgets
✓Full white-label
✓Priority support + SLA
✓Unlimited seats

Response overage applies on Plus, Pro, and Pro+ beyond included quota. Annual billing: pay 10 months, get 12.

Sonic Survey product page →

Platform preview

See who is asking — before they buy

Sonic Survey and Prospect capture the signals. On the platform, behavioral micro-segments blend VoC with pre-purchase intent — e.g. policy-anxious browsers vs. price-sensitive comparers.

Book a demo for segmentation →

Full Segment Discovery & Customer 365 live on VoC / Full Intelligence plans.

Policy-anxious browsers

38%

Cancellation & refund questions before checkout

Price-sensitive comparers

24%

Competitor X mentioned in Prospect chats

Family trip planners

19%

Connecting rooms · pool proximity · kid-friendly

Full segments on platform

Capture the question. Understand the signal. Act on it.

Sonic Survey captures explicit feedback. Sonic Prospect captures pre-purchase questions. Pivony connects both into one Voice of Customer intelligence layer.

Sonic Survey

Collect explicit feedback

Pivony ecosystem

Sonic Prospect

AI Prospect Agent for Sales — books appointments and hands warm leads to Sales

Each product works independently — together they give you the full pre- and post-purchase picture. Explore the Pivony ecosystem →

Compare Sonic Survey plans

Feature	Free	Plus	Pro	Pro+
Price (USD/mo)	$0	$89	$179	$379
Responses / month	100	1,500	3,000	10,000
Written widget	✓	✓	✓	✓
Voice feedback	—	—	✓	✓
Video feedback	—	—	✓	✓
Multilingual surveys	—	✓	✓	✓
Custom branding	—	✓	✓	✓
Full root cause analysis	—	Limited	✓	✓
Autonomous action triggers	—	—	Basic	Advanced
CRM / helpdesk integrations	—	—	—	✓
API access	—	—	—	✓
SSO / SAML	—	—	—	✓
White-label	—	—	—	✓
Seats	1	2	3	Unlimited

Prices in USD/month. Response overage applies on Plus, Pro, and Pro+ beyond included quota. Annual billing: pay 10 months, get 12.

FAQ

Which plan fits you?

Let's decide together in a 30-minute conversation.

Request a demo Free RCA Audit Compare all features ↑

Our team will reach out within 24 hours.