Talk to all your customer data. And act on it.
Skip the widget-by-widget digging. Ask Sonic Advisor and get the key insight in seconds from all your customer data on Pivony, then create alarms, run analyses or add KPIs right from the chat. Use Pivony's AI models or bring your own key.
Sonic Advisor by Pivony
Built for internal teams, not customer-facing scripts
Zero-Hallucination RAG
Only references your uploaded PDFs, past resolved tickets, and secure internal documentation.
VoC Native
Instantly identifies if a customer's complaint is part of a larger trending issue from your VoC dashboard.
Free with your data
Sonic Advisor Basic: card required, never charged — unlock answers by uploading docs or connecting VoC and tickets.
Why CX Leaders Love It
Faster Onboarding
New agents don't need to memorize policies; they just ask Sonic Advisor.
Secure & Private
Operates strictly within your tenant. No internal data is used to train public LLMs.
Consistent Answers
Ensures every agent provides the exact same, company-approved resolution.