What counts as a New Customer Booking?
An appointment booked through Sonic Prospect, in the chat or through a booking link the assistant sent, by someone who is new to your business: their phone number and email match no earlier booking or customer of yours.
It is billed only once the appointment time passes without a cancellation.
You don't pay for conversations. You don't pay for customers you already have. You pay $4.99 when a new customer books through Sonic Prospect, after your first 5 free β and, only if you turn them on, $0.01 per extended-conversation answer past 20.
Questions, interest and handoffs to your team are never billed. Only a booking by a new customer is.
- βWhat's the price?β β A question. Free.
- βCan I book Saturday 14:00?β β From someone who is already your customer. Free.
- βI booked Friday 10:00, but I need to cancel.β β Cancelled before the appointment. Free.
- βThursday 19:00 works, please book me in.β β A first-time visitor books and comes. One New Customer Booking.
If no new customer books, you pay $0.
Each new customer is billed at most once. A reschedule is the same booking, and a second visit is a rebooking, so it is free.
If someone doesn't show up, mark the no-show in the console within 48 hours and it is not billed. Bookings your staff make by hand are free too.
No charge for conversations, or for customers you already have.
You are not charged for conversations, messages, page views, sessions, bookings of existing customers or handoffs to your team. You are charged $4.99 for each New Customer Booking after the first 5, once its time has passed without a cancellation β and, only if you turn them on, for extended-conversation answers past 20.