Free · No sales call

Upload your customer data.
Get a free Root Cause Analysis.

Upload your customer feedback to Google Drive (or Dropbox, OneDrive…), paste the shareable link below. Our team will return a root cause analysis within 48 hours.

This service is designed for teams that receive at least 500 customer feedback items per month and run an active VoC or CX programme.

Upload your CSV or Excel to Google Drive and make it shareable

Paste the link below and tell us what you want to know

Receive your root cause analysis within 48 hours

Full name *

Work email *

Company *

Company website

Monthly customer feedback volume *

What is the one question about your customers you most want answered? *

Shareable link to your feedback file *

Upload your CSV or Excel to Google Drive, Dropbox or OneDrive — then paste the shareable link here. Make sure "Anyone with the link can view" is enabled.

Data & legal declarations

I confirm that the shared file contains no personal data — including but not limited to names, email addresses, phone numbers, national ID numbers, or any other information that could identify an individual.

I confirm that I have obtained all necessary permissions and consents from my customers and/or users to share their feedback data with a third party for analytical purposes, in accordance with applicable data protection laws (including GDPR, KVKK, or equivalent).

I understand that Pivony provides this analysis on a best-effort basis for informational purposes only. Pivony makes no representations or warranties — express or implied — regarding the accuracy, completeness, or fitness for any purpose of the analysis results. Pivony is not liable for any decisions made based on this output. Response within 48 hours is a target, not a contractual commitment.

By submitting you confirm all declarations above. We will respond to the email address provided.

🔒Data handled securely

👤Human review, not automated

📩Response within 48h (business days)

Why not just use ChatGPT?

Fair question. Here is what makes this different.

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Built for real data volumes

Enterprise feedback datasets blow past AI context limits. Pivony processes hundreds of thousands of rows without cutting corners.

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Multi-source fusion

Survey responses, app reviews, support tickets and social data combined into one analysis — not just the file you paste.

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Human CX expertise

A specialist reviews your data alongside the AI output. Industry knowledge shapes the insight, not just pattern matching.

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Enterprise-grade privacy

Signed data processing agreement. Your data never enters a public model or gets used for training.

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Trend and segment depth

Not just what is wrong today — which segment, which channel, and how long it has been building.

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A report you can actually share

Structured findings your leadership team can act on. Not a chat transcript you have to reformat yourself.

Upload your customer data.Get a free Root Cause Analysis.