Sonic Survey: Collect Feedback.
Let AI Understand.
Then Act with Sonic Engage.
Sonic Survey asks: in writing, by voice through an AI phone call or an on-site voice assistant, and soon by video. VoC AI analyzes every answer instantly. Combine Hotjar, Typeform, and UserTesting in one platform.
25 responses/mo · Free forever tier
Sign up now — start creating surveys instantly after registration.
Sonic Survey by Pivony
Text
+ Voice + Video
30min
SDK Setup
12+
Triggers
GDPR
Compliant
Start free — card required, never charged
25 survey responses per month on Sonic Survey Free. Build branded surveys, embed on your site, and analyze responses before you upgrade.
- ✓ 25 survey responses / month
- ✓ Branded survey builder & question types
- ✓ Web embed, popup launcher & shareable link
- ✓ Response context (page URL, UTM, completion time)
- ✓ Basic sentiment & theme highlights
- ✗ Advanced RCA & full VoC dashboard (Pro)
After sign-up, choose Survey and start building immediately — no waiting for approval.
At 25 responses, collection pauses until your monthly allowance resets or you upgrade.
Trusted by leading brands
Do You Really Know What Customers Felt?
🔴 Forms Stay Shallow
1–5 scores and multiple choice. What did the customer actually feel? You never learn.
🟡 Many Tools, Broken Flow
Hotjar collects visuals, Typeform text, UserTesting video: three platforms, three analyses, zero integration.
🔴 Data Piles Up, Nothing Moves
Hundreds of videos and voice notes sit waiting. Who will watch? When? The customer is already gone.
Let Customers Explain However They Prefer
Written feedback (Text)
Collect written answers to open-ended questions. Beyond NPS, customers explain in their own words.
What happens
- → Add the widget to web or app
- → User reads the question and types
- → VoC AI analyzes instantly
- → Root cause + action
Features: Language support · Emoji reactions · Screen markup · Customizable
AI voice survey
An AI agent asks your survey out loud: it calls customers by phone, or talks to visitors as a voice assistant on your site or app.
What happens
- → Upload a call list or connect a CRM event
- → The AI agent calls in your brand's name, within your calling hours
- → It asks your questions and records the answers
- → Transcript, question-answer pairs and VoC analysis
Features: Your voice and brand name · Calling hours · Retries · Native Turkish speech · Browser test
Video feedback
Users talk to the camera. The richest feedback format.
What happens
- → Widget starts video capture
- → User records a short video answer
- → AI transcribes the answer and analyzes what was said
- → VoC analysis → root cause → action
Features: Auto transcription · AI video summary · Optional screen share
AI phone survey: you set the rules
Call a list of customers, or let a CRM event start the call: for example, call the guest 2 days after check-out. Every call follows the settings below.
- Calls from a list or from a CRM event (e.g. 2 days after check-out)
- Your brand name: “Calling on behalf of …”
- You choose the voice the AI speaks with
- Calling hours and days off; no calls on public holidays
- Retry when the customer can't be reached
- No second call to the same number within the period you set
- Numbers on your do-not-call list are skipped
- Try the call from your browser before you go live
The voice assistants run on ElevenLabs voice technology, and Pivony is backed by ElevenLabs. You can also use any other AI model you want.
Add. Collect. Understand. Act.
Place the widget
Add it to your site or app with one line of code, share a link or QR code, or let the AI agent call. Integration: about 5 minutes.
Customers respond (their format)
Customers type or speak, by phone or on your site. Every format is analyzed equally.
VoC AI analyzes, Sonic Engage acts
Text, voice transcript, or video summary, all feed the VoC engine. Sentiment, intent, and root cause surface instantly. To act on critical answers, Sonic Engage reaches the customer on WhatsApp.
Capabilities
Written, voice and video in one place
Written and voice today, video soon, in one dashboard. One integration instead of juggling Hotjar, Typeform, and UserTesting separately.
Native Turkish speech
Turkish audio transcribed without a translation layer. High accuracy, minimal meaning loss.
Short video answers (coming soon)
Let your customers answer your questions with short videos. Every answer is transcribed, so you can read and analyze what was said.
Instant VoC AI
Every response hits the VoC engine immediately. Root cause and next steps in milliseconds.
One-line integration
A single script tag. Web, React, iOS, or Android. Go live fast without long IT queues.
Full VoC dashboard
Sonic Survey data merges with tickets, CRM, and App Store for one complete customer voice view.
Go live in 5 minutes
<script
src="https://cdn.pivony.com/capture.js"
data-token="YOUR_TOKEN"
data-modes="text,voice,video"
data-position="bottom-right"
data-trigger="exit-intent"
data-question="How was your experience?"
data-lang="en">
</script>Trigger options
- Exit intent
- Time on page
- Scroll depth
- Manual
- Cart abandonment
- After form submit
- After purchase
- Error page
- After a CRM or order event (Pro and above)
Collecting Isn’t Enough. Understanding Matters.
Typical tools (slow)
- Hotjar → collects visuals, no AI analysis
- Typeform → collects text, no AI analysis
- UserTesting → collects video, human analysis (slow)
Shared issue: data stacks up. Who analyzes it? When does anyone act?
Sonic Survey
- ① Written / voice / video (soon) feedback
- ② VoC AI analyzes instantly (automatic)
- ③ Root cause (automatic)
- ④ Action → Sonic Engage
Timeline: seconds
Sonic Survey data joins tickets, CRM, and App Store in the VoC dashboard.
Survey asks. Customer 365 knows. Engage acts.
Sonic Survey
Asks: written surveys, AI voice surveys by phone or on your site, video soon.
You are hereCustomer 365
Knows each customer by history and behaviour, not just the last event.
See Customer 365 →Sonic Engage
Acts before the problem grows: your rules, an approval flow, WhatsApp (SMS coming soon).
See Sonic Engage →Competitive comparison
Hotjar, Typeform, and UserTesting all offer a free or trial starting tier—with limits. So does Sonic Survey Free (25 responses/month). The difference: your survey data connects seamlessly to Pivony's VoC AI stack, not a separate analytics export.
| Capability | Hotjar | Typeform | UserTesting | Sonic Survey |
|---|---|---|---|---|
| Free tier | ✓ capped | ✓ capped | Trial | ✓ 25/mo |
| Surveys & written feedback | Partial | ✓ | - | ✓ |
| Voice & video feedback | - | - | ✓ | ✓ (video soon) |
| Heatmaps / session replay | ✓ | - | - | - |
| AI analysis on free tier | - | Limited | - | ✓ |
| Advanced VoC AI (root cause, themes) | - | - | - | ✓ seamless |
| Unified VoC dashboard | - | - | - | ✓ |
| Autonomous action from insights | - | - | - | With Sonic Engage |
| Paid upgrade | $$$ | $$ | $$$$ | Sonic Survey Pro / Pro+ |
✓ = available on free or entry tier, usually with caps. Sonic Survey Free includes AI analysis; full root cause, AI voice surveys and VoC dashboard depth unlock on Sonic Survey Pro / Pro+. Proactive outreach is Sonic Engage.
Start collecting survey feedback for free
Sign up for Sonic Survey Free. Embed surveys on your site in minutes — no sales call required.
Instant activation · 25 responses/mo · Card required, never charged