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Customer Contact Week Nashville 2026: AI, Analytics and Operations Agenda
Customer Contact Week Nashville 2026 runs 7–9 October 2026 at Omni Nashville, 250 Rep. John Lewis Way S, Nashville, TN 37203.
The official CCW Nashville page is published by Customer Management Practice. Older `customercontactweek.com` brochure links now redirect to this CMP page. Registration is open for Practitioner/End User and Solution Provider/Vendor passes. The Executive Leadership Exchange is invitation-only.
The published program themes
CCW Nashville groups its agenda around the operating questions facing contact centers now:
- Artificial intelligence and emerging technology
- Automation and operational efficiency
- Channel and self-service strategy
- Customer-experience innovation
- Data and analytics for customer success
Published speakers include Magie Cook, Gary David, Dominique Dawes, and Nicole Kyle. Speaker lineups can change, so use the official page as the source of truth.
Nashville’s distinct role
This edition is the near-term US operations stop: what can contact-center leaders change in Q4, and which technology or workflow decisions can show measurable impact quickly?
That is a different use of time from Engage Customer Summit in London, which is built around practitioner stages rather than a three-day contact-center operations agenda.
A useful analytics question
Contact centers rarely lack interaction data. The harder problem is deciding which failure pattern deserves investment first. Before evaluating a new AI or automation layer, leaders should bring a short evidence brief: recurring customer issue, affected journey stage, operational cause, volume, and business impact.
That turns an expo conversation from “what can the tool do?” into “can it prove and resolve this specific problem?”
What to verify before attending
- Current registration category: end user or solution provider
- Omni Nashville access instructions
- Session times for the themes most relevant to your operation
- Executive Leadership Exchange eligibility, if applicable
- Official booking channels
Source
Turn insight into action
Bring one contact-center problem to a Pivony demo
See how interaction signals become a root-cause brief and an accountable path from insight to action.
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