Free templates & tools
Free templates and tools for customer experience teams
Every template comes with a filled-in example and a blank sheet, in Excel, Word or PDF. The tools run in your browser, free, no account needed.
Templates
Root cause analysis template
Full RCA report: Excel, Word or PDF
OpenCorrective action plan template
CAPA plan: Excel, Word or PDF
OpenPareto chart template
Sorting and chart built in: Excel or PDF
OpenFMEA template
RPN calculated, rating scales included
Open8D report template
D0-D8 with example: Excel, Word or PDF
Open5 Whys template
Filled-in example + blank, Excel or PDF
OpenFishbone diagram template
Six CX bones, example + blank
OpenRCA platform scorecard
Compare vendors side by side
OpenFree tools
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