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CX Strategy
CX Fundamentals
Build the mental models every CX professional needs - metrics, methodology, and the mindset shift from data collection to action.
Beginner 50 min 5 Modules 18 Lessons ๐ English
What you'll learn
- Understand NPS, CSAT, and CES - and when to use each
- Map the full customer journey across touchpoints
- Design a VoC programme that captures signal, not noise
- Turn feedback loops into quarterly roadmap inputs
- Communicate CX ROI to the C-suite
Course curriculum
- The $98B cost of bad customer experience
- CX vs. CS vs. UX: what's the difference?
- How leading brands operationalise customer obsession
Free Certification
Complete all modules and request your personalised Pivony certificate - share it on LinkedIn or include it in your portfolio.
Pivony Certified CX Strategist
Up next โ
Root Cause Analysis Masterclass
Want to see these skills in action?
Book a live demo with Pivony and see exactly how the platform handles what you just learned.