Switching from Medallia
Switching from Medallia to Pivony
Medallia is strong at operational CX programmes. Teams move to Pivony when they need automated root cause analysis and competitor signals beside their scores. This is how the switch usually works and what changes.
Trusted by CX teams at Vodafone, ETS Tur, Samsung & more
- App Store, social & competitor data beside your VoC
- Agentic AI that assigns tasks when anomalies appear
- Modern UI - no certified admin army required
- Real-time RCA across all feedback channels
Pivony vs Medallia
| Feature | Pivony | Medallia |
|---|---|---|
| Market Intelligence | App Store, social media, competitors in one panel | Focused on internal enterprise data |
| Ease of Use | Modern UI, quick adoption | Requires certified expertise and training |
| Root Cause Analysis | Agentic AI, explains cause and solution | Manual tagging is cumbersome |
| Omnichannel Analysis | VoC + Market in one stream | Separate modules / licenses |
Why teams switch from Medallia
- Dashboards grow but strategic questions stay unanswered
- You need external market context, not only internal scores
- Root cause work is still manual and quarterly
How the switch works
- 1Export your historical feedback from Medallia (for example as CSV) so trends start from your own history.
- 2Connect live sources to Pivony by API or file upload: surveys, tickets, reviews, app store and social.
- 3Run Pivony beside Medallia for one reporting cycle and compare the root causes each surfaces.
- 4Move dashboards, alerts and owners once the team trusts the new view, then retire the old workflows.
Frequently asked questions
Can Pivony run alongside Medallia during the switch?
Yes. You can connect the same sources to Pivony and compare both for one reporting cycle before moving dashboards and owners.
Do we lose our historical feedback when we leave Medallia?
Export your history (for example as CSV) and upload it to Pivony, so trends and root causes include the period before the switch.
How long does it take to get started?
Sources connect by API or file upload in days. A free quick scan on a sample returns top themes within 24 hours on business days.
Start without uploading data
Quick scan: email + one question. Send a 100-row sample CSV and get top 5 themes in 24h. Upload 500+ items for full root cause analysis.
Get a free quick scan