Your data, wherever it lives. Pivony reads it all.
Connect support tickets, CRM records, social mentions, app reviews, and workflow tools — then let Pivony analyze everything in one place. No data pipeline team required.
How Integration Works
01
Connect your source
Choose from native connectors, REST API, or file upload. Most integrations are live in under an hour.
02
Pivony normalizes & enriches
Data from every source is normalized, deduplicated, and enriched with AI-generated topics, sentiment, and urgency signals.
03
Real-time AI analysis
The moment data arrives, Pivony's NLP engine processes it. No batch jobs. No waiting for the weekly report.
04
Push findings back
Pivony can write back to Jira, Slack, or Asana — creating tickets, alerts, or strategy docs from what it finds.
Custom & Real-Time API Integration
For companies that want instant voice-of-customer analysis on their own data streams
Real-time ingestion
Send data to Pivony's API the moment a ticket is created, a review posted, or a call ends. Analysis is returned in milliseconds.
Bidirectional sync
Pivony can receive data from your systems and push annotated results, sentiment scores, and root cause tags back — keeping your CRM and helpdesk in sync.
Enterprise-grade security
SOC 2-aligned infrastructure. All data encrypted in transit and at rest. Role-based access controls and audit logs available.
{
"source": "zendesk",
"items": [
{
"id": "ticket_48291",
"text": "My order was delayed again for the third time.",
"customer_tier": "VIP",
"channel": "mobile_app",
"region": "Istanbul"
}
]
}← Pivony returns topic, sentiment, urgency & root cause tags in milliseconds
What Every Integration Gives You
Don't see your tool? We'll build it.
If your platform isn't listed, contact us. We build new native connectors regularly and can often integrate via API in under a week.