Deneyim Tasarımı Zirvesi 2026: Istanbul CX summit at Point Hotel Barbaros on 29 September
Deneyim Tasarımı Zirvesi 2026 (Experience Design Summit) is days away in Istanbul. According to organizer Experience Management Partner (XMP) and the event site, it runs Tuesday 29 September 2026, 09:00–17:00, at Point Hotel Barbaros (Esentepe, Yıldız Posta Cd. No:29, Şişli).
This is industry news. Pivony is not a sponsor, speaker, supporter, or attendee of the summit. Facts below are compiled from the summit page, deneyimtasarimizirvesi.com, and the event listing.
Why the search volume
Queries cluster on Deneyim Tasarımı Zirvesi, DTZ26, Istanbul CX summit, Point Hotel Barbaros. XMP places the day one week before CX Day. CXPA’s 2026 CX Day is Tuesday 6 October; 29 September is also a Tuesday.
The first summit was 9 October 2025 at Han Spaces in Etiler: invited 100+ CX managers, directors, and VPs, 13:00–17:00. The organizer cites a 4.78 / 4.8 post-event score and +87 NPS. 2025 speakers included Gökhan Kara (CCXP), Orçun İrfan, Serdar Keskin, and Hasan Başusta; Pisano, Ipsos, Wiseback, and Artiwise are named as support sponsors.
2026 is a full day, 12+ speakers, 250 seats. The summit page says capacity is full and registration is closed.
Who runs it
Curator Gökhan Kara — XMP founder, CCXP. The organizer says practitioners of customer-experience management and design run the day, and that Kara has led 20+ events with the CXPA Istanbul community over about eight years. The stated aim is field research and cases, not sponsor advertising.
Audience: manager-level CX and adjacent teams. Speakers: people who actually run customer, user, patient, passenger, or employee experience in large Turkish companies.
Agenda (from the organizer site)
Hours are the organizer’s; they can slip on the day.
- 09:00–09:30 Arrival and networking
- 09:30–09:50 Opening — Gökhan Kara, CCXP (XMP)
- 09:50–10:50 The present and future of CX: Oya Geron (CoMindLab); Karolin Kuyumcu (FutureBright); Eda Bayraktar (Storytelling Academy UK)
- 10:50–11:20 Coffee
- 11:20–11:40 Eren Kocaoğlu (Lupitor) on agentic AI
- 11:40–12:40 Employee experience and culture: Ömer Barbaros Yiş (Karaca International); Görkem Ihlamur (Koç Holding); Duygu Kayaman (Microsoft, accessibility)
- 12:40–13:40 Lunch
- 13:40–14:05 Panel — humans, technology, AI: Cem Şatana (Pisano), Aydın Aksoy (Škoda Türkiye – Yüce Auto), Özgecan Dabanca (Aktif Bank), Müge Maşat (Türk Telekom), Emin Özden (Evam)
- 14:05–15:05 Verticals 1: Erdem Sağlamer (Allianz); Hande Yılık Turnalı (Garanti BBVA); Büşra Doğan Boysan (Tepe Kurumsal, B2B)
- 15:05–15:35 Coffee
- 15:35–16:35 Verticals 2: Gonca Sofuoğlu Temiz (Ford Otosan); Kürşat Şanlı (Memorial, patient experience); Mustafa Dalcı (Userspots)
- 16:35–16:50 Close — Gökhan Kara
Master of ceremonies: Çiğdem Över (Co Creat). A LinkedIn briefing also flags user, disability, patient, and B2B experience, plus AI as both a dedicated slot and a thread.
Capacity, tickets, supporters
The summit page: the 250-person quota is full. Ticket sales are closed. The organizer had listed a single ticket at TRY 19,500 + VAT; early-bird and 3+ discounts closed in August. Questions: gokhankaracx@gmail.com.
XMP’s summer post names early supporters CXPA Istanbul, Lyceum Partners, and Brick Institute. A LinkedIn post also lists Userspots, Shape.Next, Bright Thinking Project, Future Experience Studio, MeetWho, İlaçsız Yaşam, Storytelling Academy, and Young Guru Academy. Sponsorship inventory also appears sold out.
Pivony is not on those lists. This article is not an event partnership.
Why CX teams are watching
This is not a chatbot demo day. The agenda treats experience as a design decision: what must be true before AI faces the customer, how employee experience carries the customer promise, and how the same word means different operations in insurance, banking, B2B, auto, and health.
For those not in the room, the source of truth stays with the organizer: gokhan-kara.com/zirve, deneyimtasarimizirvesi.com, XMP post.