Sonic Prospect for Shopify is live on the Shopify App Store
Customer experience gets a lot of attention. Much less goes to what happens before a prospect becomes a customer.
Today Sonic Prospect for Shopify is live on the Shopify App Store. It is an AI sales agent that works like a good salesperson in your store, and you run it from your Shopify admin.
Why we built it
At Pivony, our motto since day one has been "Close the Empathy Gap." We have spent years helping brands understand their customers' experience, and sales conversations kept standing out. They carry some of the clearest signals of all: what shoppers hesitate over, what they need to hear, and what makes them buy or walk away.
Companies lose opportunities when prospects are guided badly, or not guided at all. You see it in physical stores too. The best salespeople understand the customer, show empathy and sell in a supportive way. Many others only assist, without really understanding the person in front of them.
What goes wrong with many sales bots
Online, it is often worse:
- They push instead of help. Some popular sales bots ask for your email as soon as you ask a question, because they are built to collect leads, not to help you buy.
- They charge whether or not they helped. Most charge a monthly subscription, even in a month when they helped nobody.
- They take credit for sales they didn't make. Some charge per sale, but also count sales the agent had little to do with.
We think that is unfair to shop owners. So we looked closely at what existing sales agents miss and what frustrates shop owners, and built Sonic Prospect around the opposite choices.
What Sonic Prospect does
- Learns your store. It reads your catalog, product descriptions, prices, stock, policies and pages, plus files and instructions you give it.
- Understands the shopper first. It asks what each shopper needs before recommending, then guides them to a fitting product without a hard sell.
- Adds to cart. When the shopper is ready, it adds the chosen variant to the cart.
- Asks for contact details only when the shopper wants it. If a shopper wants the store to get back to them, it takes their details. It never gates answers behind an email.
- Shows its work. Every conversation, its rating and the reason it counted are in your admin.
How pricing works
- No subscription and no setup fee; the app is free to install.
- You pay 3.5% of orders placed within 72 hours after a genuinely helpful conversation, capped at $25 per order.
- No fee on your first $500 of sales.
- You see which conversation led to each sale and why it counted, and you can dispute any charge within 90 days.
The full terms are on the Sonic Prospect for Shopify page.
Try it, and pass it on
If you sell on Shopify, install Sonic Prospect from the Shopify App Store. If you know someone who does, please forward this to them. We are here for great experiences, and I will be glad to personally support Shopify store owners in this competitive landscape.
Emre Çalışır, Founder, Pivony