Collect Feedback.
Let AI Understand.
Let the System Act.
Written, voice, or video — customers explain however they prefer. VoC AI analyzes every format instantly. Combine Hotjar, Typeform, and UserTesting in one platform.
Text widget
Text
+ Voice + Video
30min
SDK Setup
12+
Triggers
GDPR
Compliant
Trusted by leading brands
Do You Really Know What Customers Felt?
🔴 Forms Stay Shallow
1–5 scores and multiple choice. What did the customer actually feel? You never learn.
🟡 Many Tools, Broken Flow
Hotjar collects visuals, Typeform text, UserTesting video — three platforms, three analyses, zero integration.
🔴 Data Piles Up, Nothing Moves
Hundreds of videos and voice notes sit waiting. Who will watch? When? The customer is already gone.
Let Customers Explain However They Prefer
Written feedback (Text)
Collect written answers to open-ended questions. Beyond NPS — customers explain in their own words.
What happens
- → Add the widget to web or app
- → User reads the question and types
- → VoC AI analyzes instantly
- → Root cause + action
Features: Language support · Emoji reactions · Screen markup · Customizable
Voice feedback
Users speak into the mic. A natural channel for people who don’t want to type.
What happens
- → Widget starts recording
- → User speaks (up to ~2 minutes)
- → AI transcribes
- → VoC analysis → root cause → action
Features: Auto transcription · Native Turkish speech · Noise filtering · Tone / sentiment
Video feedback
Users talk to the camera. The richest feedback format.
What happens
- → Widget starts video capture
- → User explains with facial expression
- → AI analyzes speech and emotion
- → VoC analysis → root cause → action
Features: Facial sentiment · Auto transcription · AI video summary · Optional screen share
Add. Collect. Understand. Act.
Place the widget
Add to your site or mobile app with a single line of code. Text, voice, or video — or all three. Integration: about 5 minutes.
Customers respond (their format)
Users pick what they prefer: type, speak, or look at the camera. Every format is analyzed equally.
VoC AI analyzes and acts
Text, voice transcript, or video summary — all feed the VoC engine. Sentiment, intent, and root cause surface instantly. Critical responses trigger autonomous action.
Capabilities
3 formats, one platform
Written, voice, and video in one dashboard. One integration instead of juggling Hotjar, Typeform, and UserTesting separately.
Native Turkish speech
Turkish audio transcribed without a translation layer. High accuracy, minimal meaning loss.
Video + facial analysis
Video feedback analyzes both what is said and facial expression. Emotions that aren’t spoken still surface.
Instant VoC AI
Every response hits the VoC engine immediately. Root cause and next steps in milliseconds.
One-line integration
A single script tag. Web, React, iOS, or Android. Go live fast without long IT queues.
Full VoC dashboard
Pivony Capture data merges with tickets, CRM, and App Store for one complete customer voice view.
Go live in 5 minutes
<script
src="https://cdn.pivony.com/capture.js"
data-token="YOUR_TOKEN"
data-modes="text,voice,video"
data-position="bottom-right"
data-trigger="exit-intent"
data-question="How was your experience?"
data-lang="en">
</script>Trigger options
- Exit intent
- Time on page
- Scroll depth
- Manual
- Cart abandonment
- After form submit
- After purchase
- Error page
Collecting Isn’t Enough. Understanding Matters.
Typical tools (slow)
- Hotjar → collects visuals, no AI analysis
- Typeform → collects text, no AI analysis
- UserTesting → collects video, human analysis (slow)
Shared issue: data stacks up. Who analyzes it? When does anyone act?
Pivony Capture
- ① Written / voice / video feedback
- ② VoC AI analyzes instantly (automatic)
- ③ Root cause (automatic)
- ④ Autonomous action (automatic)
Timeline: seconds
Pivony Capture data joins tickets, CRM, and App Store in the VoC dashboard.
Competitive comparison
| Capability | Hotjar | Typeform | UserTesting | Pivony Capture |
|---|---|---|---|---|
| Written feedback | ✓ | ✓ | — | ✓ |
| Voice feedback | — | — | ✓ | ✓ |
| Video feedback | — | — | ✓ | ✓ |
| Visual markup | ✓ | — | ✓ | ✓ |
| AI analysis | — | — | — | ✓ |
| Root cause | — | — | — | ✓ |
| Autonomous action | — | — | — | ✓ |
| Native Turkish NLU | — | — | — | ✓ |
| VoC integration | — | — | — | ✓ |
| Instant results | — | ✓ | — | ✓ |
| Pricing | $$ | $ | $$ | Demo |
Ready to capture your customer’s voice — in every format?
Written, voice, or video. All analyzed with VoC AI. We’ll plan a tailored rollout with your team.
5-minute integration · Text + Voice + Video · Fully integrated with VoC