Free review root cause report
Paste a link to any public review page. A Pivony analyst reads the most recent reviews and emails you the top complaint themes, the likely root cause behind each and example reviews, within one business day.
What you get
- The top complaint themes, ranked by how often they come up
- The likely root cause behind each theme, not only the symptom
- Example reviews for every theme, so you can check our reading
- One fix we would start with
Works with any public review page
- Google Maps / Business Profile
- App Store
- Google Play
- Trustpilot
- Şikayetvar
- Tripadvisor
- Booking.com
- Marketplace product pages
Example report
Illustrative example: a food delivery app, its 300 most recent App Store reviews.
| Theme | Share of complaints | Likely root cause | Example review |
|---|---|---|---|
| Order arrives late | 34% | Delivery time shown at checkout ignores restaurant prep time at peak hours | "App said 25 minutes, it took an hour. Again." |
| Refund takes too long | 22% | Refunds for missing items need a manual check by support | "Still waiting for my refund after 9 days." |
| App logs me out | 15% | Session expires after the latest update | "Since the update I have to log in every time." |
Where we would start: show a delivery-time range that includes prep time during peak hours.
How it works
- 1Paste the review page link and tell us what you want to know.
- 2An analyst reads the most recent public reviews and groups the complaints into themes.
- 3You get the report by email within one business day and can reply with follow-up questions.
Questions
Is the report really free?
Yes. No credit card, no sales call. We send the report by email and you decide if you want to talk.
Which review sites work?
Any public review page: Google Maps and Business Profile, App Store, Google Play, Trustpilot, Şikayetvar, Tripadvisor, Booking.com or a marketplace product page. If a page needs a login, send us a different one.
Can I ask for a report on a competitor?
Yes. Public reviews of any company are fair to analyse. Many teams start by comparing their own reviews with a competitor's.
How is this different from the Pivony platform?
This report is a one-off snapshot of one review page. Pivony analyses reviews, support tickets, surveys and calls continuously, finds root causes by segment and alerts your team when a new issue appears.
Want this for all your feedback, every day?
Pivony finds root causes across reviews, tickets, surveys and calls, by segment, without manual tagging.
Book a demo