Cookie Policy
Last updated: April 22, 2026
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences and actions over time, helping us provide a better experience.
Cookies can be first-party (set by pivony.com directly) or third-party (set by services embedded in our pages, such as analytics tools). They can be session cookies (deleted when you close your browser) or persistent cookies (remain until they expire or you delete them).
2. Essential Cookies
These cookies are strictly necessary for the website to function. They cannot be disabled without breaking core features such as authentication and security.
| Cookie | Purpose | Duration |
|---|---|---|
| __session | Maintains your login session on the Pivony platform | Session |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| i18n_lang | Remembers your selected language preference | 1 year |
| cookie_consent | Stores your cookie consent choices | 1 year |
3. Analytics Cookies
These cookies help us understand how visitors interact with our website. All data is aggregated and anonymized — no individual user is identified.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics — distinguishes unique users | 2 years |
| _ga_* | Google Analytics 4 — session persistence | 2 years |
| _gid | Google Analytics — distinguishes users within 24 hours | 24 hours |
| ph_* | PostHog — product analytics and feature usage | 1 year |
You may opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
4. Marketing & Advertising Cookies
These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They are only set with your explicit consent.
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Meta (Facebook) Pixel — ad campaign tracking | 3 months |
| _gcl_au | Google Ads — conversion tracking | 3 months |
| li_fat_id | LinkedIn Insight Tag — B2B ad attribution | 30 days |
| hubspotutk | HubSpot — tracks visitor identity for CRM | 13 months |
5. Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your demo booking preferences or live chat state.
| Cookie | Purpose | Duration |
|---|---|---|
| intercom-* | Intercom — live chat session and history | 9 months |
| hs-messages-* | HubSpot — chat widget state | Session |
| utm_* | Tracks marketing source for demo attribution | 30 days |
6. How to Control Cookies
You have several options for controlling cookies:
- Cookie banner: When you first visit pivony.com, you can accept or reject non-essential cookies via our consent banner.
- Browser settings: All major browsers allow you to block or delete cookies in their privacy/security settings. Note that blocking all cookies may break some website functionality.
- Opt-out links: Use the Google Analytics Opt-out Add-on, LinkedIn opt-out, or Meta ad preferences to opt out of specific third-party tracking.
To change your cookie preferences on pivony.com at any time, email us at privacy@pivony.com.
7. Changes to This Policy
We may update this Cookie Policy when we add new cookies or change our practices. The "Last updated" date at the top of this page reflects the most recent revision. For significant changes, we will display a new consent banner.
8. Contact
Questions about our use of cookies?
Email: privacy@pivony.com