Drift Alternatives: 7 Tools to Use Before Drift Shuts Down on 31 January 2027

Drift shuts down on 31 January 2027. Salesloft's Drift Sunset FAQ says access ends on that date, or on the end date of your current contract if that comes first, and that any Drift data you have not exported will be permanently deleted on 1 May 2027. Clari + Salesloft announced the sunset on 5 March 2026 and recommend 1mind for Drift chat and allGood for Drift Email. Drift.com already redirects to a Salesloft page that says it has "transitioned from Drift to 1mind".

If Drift still runs on your website, plan the move now. This guide covers the key dates, what to replace, seven alternatives and how they charge, and a migration checklist. Prices come from each vendor's pricing page as of 23 October 2026.

What happened to Drift

• 2024: Salesloft acquired Drift and sold it as part of its revenue platform.
• August 2025: attackers used stolen Drift OAuth tokens to pull data from connected Salesforce instances between 8 and 18 August. Salesloft revoked all Drift tokens on 20 August, and Salesforce removed Drift from its AppExchange. Google's threat intelligence team advised treating every Drift-connected token as compromised.
• September 2025: Salesloft took Drift offline while it investigated, saying the chatbot on customer websites would not be available.
• March 2026: the sunset announcement and the referral of Drift customers to 1mind.
• October 2026: Salesloft's Drift Sunset FAQ sets the retirement date, 31 January 2027, and the deletion date for unexported data, 1 May 2027.

Drift's last public pricing put its Premium plan at about $2,500 a month, with Advanced and Enterprise on custom quotes. Those figures are historical; there is no Drift plan to buy today.

What you need to replace

Drift did several jobs at once. List the ones you actually use before you compare tools:

1. Website chat and playbooks that greet visitors on key pages.
2. Qualification: asking about company, role, need and timing.
3. Routing and meetings: sending target accounts to the right rep and booking a call.
4. Account targeting: treating visitors from named accounts differently.
5. CRM sync with Salesforce or HubSpot.
6. Email capture and follow-up.

The alternatives

1mind The default path for Drift customers, because Salesloft recommends it for Drift chat (and allGood for Drift Email). 1mind sells AI sales agents to enterprise teams on annual contracts and does not publish prices. Worth a conversation if you were on a large Drift contract and want the closest continuity.

Qualified (Piper) The most common replacement for Drift in B2B. Its AI SDR, Piper, qualifies visitors, uses Salesforce account data and routes target accounts to their owner. Pricing is not public and is sized by website sessions, so expect an enterprise budget and an annual commitment.

HubSpot If HubSpot is your CRM, its chat keeps conversations, contacts and deals in one place. The AI Customer Agent is built mainly for support, but HubSpot lets a qualified lead count as a resolution. You pay for seats plus $0.50 per resolution.

Intercom (Fin) A strong messaging platform whose AI agent, Fin, is designed to resolve support questions. Teams use it for sales too, but you pay per outcome on top of seats, so model what a resolved conversation is worth to you. See our comparison of sales chatbots versus Intercom.

LiveChat and Tidio Self-serve chat for smaller teams. LiveChat charges per user; Tidio meters conversations and AI conversations separately. Both are quick to set up; neither is built around account-based routing. We compare Tidio in detail in Tidio alternatives for sales.

Sonic Prospect An AI sales agent for your website, WhatsApp and Instagram. It works out what each visitor needs, answers the questions that block a purchase, handles objections and moves qualified people to a next step, and it treats the same person across channels as one prospect. You pay only when a new customer books an appointment through it: $4.99 each, and the first 5 are free. Conversations, up to 20 answers per visitor session in 24 hours, and booking itself are free. Signup is self-serve with a card.

Migration checklist

1. Put your deadline in the calendar. Your access ends on 31 January 2027 or your contract end date, whichever comes first. Plan to switch traffic a few weeks before that.
2. Revoke old Drift connections. Disconnect Drift from Salesforce, HubSpot, Slack and any other tool, and rotate any credentials it could reach.
3. Remove the Drift script from every page and tag manager container, so no visitor sees a broken widget.
4. Export what you need before your access ends: conversation history, playbook copy and the questions buyers ask most. Salesloft handles exports through your account manager or support, and deletes unexported data on 1 May 2027.
5. List your integrations. Anything built on the Drift API stops working when Drift is retired, so note every custom integration and rebuild it on the new tool.
6. Write down your routing rules (which accounts go to which rep) and recreate them in the new tool.
7. Pick a pricing model on purpose. Seats, sessions, resolutions, qualified prospects or new customers who book lead to very different bills; our AI sales agent pricing guide shows the calculation.
8. Test with real questions. Ask five questions from your sales inbox and judge the answers before you switch traffic.
9. Cover the channels your buyers use. If buyers reach you on WhatsApp or Instagram, a website-only tool will miss them.

Next step

If you want an AI sales agent you pay for only when a new customer books, across website, WhatsApp and Instagram, start with Sonic Prospect. You pay $4.99 per new customer who books, and the first 5 are free.

Sources

Vendor pages opened on 23 October 2026 and the Drift Sunset FAQ on 3 November 2026; check each vendor before you buy.

• Salesloft: Drift Sunset FAQ (published 26 October 2026)
• Salesloft newsroom: 1mind partnership and Drift sunset
• 1mind: named exclusive AI successor to Drift
• Salesloft: Drift page
• Google Cloud: data theft from Salesforce instances via Salesloft Drift
• The Hacker News: Salesloft takes Drift offline
• ChatBot.com: Drift pricing (historical)
• Qualified pricing
• HubSpot Service Hub pricing and Customer Agent
• Intercom pricing
• LiveChat pricing
• Tidio pricing