Customer experience analytics for telecom
Millions of conversations, one command view. SLA intelligence, network complaints, and app friction, prioritized for CX and ops leaders.
Telecom complexity
Ticket tsunamis
Volume hides chronic network or billing issues.
SLA blind spots
Leadership sees lagging dashboards, not live risk.
Channel fragmentation
Stores, apps, and care tell different stories.
How Pivony helps
Unify channels
Care, stores, and digital feedback in one graph.
Detect patterns
Emerging incidents and VIP detractors flagged automatically.
Brief executives
Strategic agents package SLA risk and recommended plays.
What you can track
FCR drivers, app usability, network complaint clusters.
Reference narrative
Operators trust Pivony to spotlight empathy gaps before they hit NPS targets.
Go deeper
AI in Telecom: CX & Root Cause Guide (2026)
Unify care, NPS, and network voice — then find root causes with AI.
Read playbookReuse our live comparison pages — Qualtrics, Medallia, and the 2026 retention ranking.
Vodafone Turkey × Pivony — IBXA 2023 Gold (Best Use of Customer Insight and Feedback); Millenicom for competitive digital CX.
Explore the Pivony platform