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Analytics
Root Cause Analysis Masterclass
Stop treating symptoms. Learn to find the real driver behind every drop in NPS, spike in churn, or surge in complaints - in minutes, not weeks.
Intermediate 65 min 5 Moduli 20 Lekcije 🌐 Engleski
Šta ćete naučiti
- Distinguish root causes from themes and surface-level patterns
- Apply the 5 Whys and Ishikawa frameworks to CX data
- Design a multi-source data architecture for RCA
- Automate recurring RCA workflows with AI
- Build executive-ready root cause reports
Plan kursa
- Why thematic analysis fails at the board level
- The anatomy of a root cause in CX
- Real examples: what looks like a cause vs. what actually is
Besplatna sertifikacija
Završite sve module i zatražite svoj personalizovani Pivony sertifikat - podelite ga na LinkedIn-u ili ga dodajte u svoj portfolio.
Pivony Certified RCA Analyst
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