The Right Message. WhatsApp. Right Now.
Triggered by a Pivony insight or any step in your customer journey — Engage sends a personalized WhatsApp message, tracks the response via webhook, and closes the loop automatically.
Pivony Engage
online
Hi Alex, your order has been delivered 📦
How was your experience? Reply 1 (poor) – 5 (great)
09:42 ✓✓
2
09:43 ✓✓
We're sorry 🙏 Here's a 15% code just for you:
CARE15
09:43 ✓✓
Pivony Engage · tracked via webhook
Why WhatsApp?
No channel comes close. 98% open rate, responses within minutes, and 2 billion people already have it.
Two Ways to Trigger Engage
Insight-triggered
Pivony detects a detractor, negative sentiment spike, or VIP complaint — Engage fires automatically before the customer churns.
- NPS score 0–6 detected
- Negative sentiment threshold crossed
- VIP complaint flagged
Process-triggered
Any event in your CRM, ERP, or order system sends a trigger via REST API — Engage handles the WhatsApp delivery and tracks responses.
- Order shipped → tracking number via WhatsApp
- Out for delivery → same-day alert
- Failed delivery → reschedule in-chat
- Subscription renewal reminder
- Appointment confirmation
How Engage Works
Any trigger — insight or process — becomes a WhatsApp conversation with full webhook tracking.
Trigger
Pivony insight or any business process
AI Decision
Segment, priority and template selection
Approval
Automatic or 1-click manual
Personalized message delivered ✓
Webhook
Response & delivery status tracked
Enterprise-Grade Architecture
On-Prem or Cloud
Deploy on your own infrastructure or in our Turkey-based secure cloud. Your data never leaves your environment on on-prem.
REST API Smart Queue
High-throughput message queuing via REST API. Intelligent rate limiting, retry logic, and delivery confirmation built in.
Dynamic Templates
Meta-approved message templates with dynamic merge fields — customer name, order ID, discount codes, and custom variables.
Webhook Feedback Loop
Real-time delivery status and customer responses flow back via WABA webhook — every reply is logged and actionable.
Reporting Dashboard
Full communication history, delivery rates, response rates, and log trail — all in a web-based panel accessible to your team.
99.9% SLA + VPN
Enterprise SLA with 99.9% uptime. VPN-secured remote access for configuration. Audit logs for every message sent or approved.
Auto or Manual Send
Set rules to fire automatically when a trigger hits, or route to a human agent for 1-click approval first. Hybrid workflows fully supported.
⚡ Automatic — fires the moment the rule matches
👤 Manual — 1-click approval from agent panel
🔀 Hybrid — critical messages always need approval
Transparent Pricing
Your invoice clearly separates Pivony platform fees from Meta conversation traffic costs. You pay Meta directly for only the messages you actually send — no markup, no bundles.
Software license
On-prem or cloud
Meta traffic
Directly to Meta
What Teams Use Engage For
Shipping Notifications
Replace SMS with WhatsApp for the full delivery journey — shipped, out for delivery, delivered, failed attempt. 98% open rate vs 20% for SMS. Customers can reply directly if something goes wrong.
Churn Recovery
Reach detractors within minutes of their feedback — personalized message before they switch.
Post-Delivery CSAT
Trigger a satisfaction check the moment an order is marked delivered. Capture CSAT in WhatsApp — no survey link needed.
Compensation & Offers
Send a discount code or service credit to a VIP who had a bad experience. Auto or agent-approved.
Proactive Alerts
Alert affected customers about a known issue before they contact support — reduce inbound volume.
What Every Engage Deployment Includes
Start the conversation. On WhatsApp.
Request a demo and we'll walk you through a live Engage workflow — triggered from your data, delivered in WhatsApp, tracked end-to-end.