SHOPIFY APP · AI SALES AGENT & CHATBOT
Your AI sales agent for Shopify, on every product page.
WATCH THE 78-SECOND EXPLAINER
Sonic Prospect understands what each shopper needs, answers from your catalog and store policies, and guides them to the right product without a hard sell. The fee applies only to orders that follow a helpful chat.
Live on the Shopify App Store · No subscription · 3.5% fee on orders after a helpful chat · No fee on your first $500 of sales
We never sell your data or your customers' data.
WATCH THE 78-SECOND EXPLAINER
On your product page
Answers, recommends and adds to cart, inside your theme.
The chat opens on your product, collection and cart pages. It answers from your catalog and store policies, shows product cards, and adds the chosen variant to the cart.
FROM QUESTION TO ORDER
One helpful chat, a clear path to checkout.
A shopper asks, Sonic Prospect answers from your store, suggests the right product and puts it in the cart. You pay only when an order follows within 72 hours.
AFTER THE CHAT
Every chat is rated, recorded and explained.
Open the Pivony portal from Shopify Admin and see what the agent did for your store.
Shoppers rate every chat
When a shopper closes the chat, a five-star card asks how it went. Ratings add up to your Shopper NPS.
Store overview in Pivony
Conversations, helpful chats, Shopper NPS, attributed sales and this period’s usage, with the last 14 days and every rating at a glance.
The reason behind every charge
Each conversation keeps its rating, why it counted as helpful, and the full transcript. Dispute any charge within 90 days.
PRE-PURCHASE ADVISORY
What it does
Understands needs
Asks the right question before recommending.
Recommends and compares
By level, size, budget or occasion.
Answers pre-purchase questions from your store
Products, sizing, shipping times, returns policy, payment, warranty, pickup.
Learns automatically from your Shopify store
Products, policies, pages, blog — plus files you upload.
Adds the chosen variant to cart
And confirms it.
Replies in the shopper’s language
Using your store content.
BOUNDARIES
What it doesn’t do
No order tracking or post-purchase support
Those questions go to your contact page or helpdesk.
No hard sell and no contact-harvesting pop-ups
It helps shoppers decide — it doesn’t push or scrape contacts.
Designed to answer only from your store’s published content
Answers are AI-generated and can contain errors, so you can review every conversation.
PRICING
3.5% of orders placed within 72 hours after a helpful chat.
- A helpful chat: Sonic Prospect answered a real question about your products, sizing, shipping, returns, payment or store policies. Greetings, unanswered questions and post-purchase requests don’t count.
- Matched through the same cart, the same browser (with the shopper’s consent) or the same logged-in customer.
- No fee on your first $500 of sales (order value, not fee). The fee is capped at $25 per order. Launch rate locked for 12 months.
- Shipping, taxes, tips and gift cards excluded. Full refunds and cancellations reverse the fee.
- See which chat led to each order; dispute any charge within 90 days.
- Billed through Shopify. Example: $2,000 of orders came within 72 hours of a helpful chat. The first $500 carries no fee, so you pay 3.5% of $1,500 = $52.50.
- Optional and off by default: extended conversations. A shopper normally gets up to 20 answers in 24 hours. If you turn this on, the agent answers up to 60; each answer past 20 costs $0.01, never if the chat led to a sale, within a monthly budget you set.
Not on Shopify?
Sonic Prospect for E-commerce is available today on your own store, WhatsApp and Instagram. Our team sets it up with you. With your orders connected, you pay 3.5% only on orders that follow a helpful chat; without an order connection, a click on the checkout link the agent sends counts as a sale. Billed monthly under a short order form.
Talk to us →SETUP
Setup in 3 steps
Install from the Shopify App Store → accept terms → turn on the chat in Theme editor › App embeds. No separate Pivony account. It reads your store content automatically.
01
Install from the Shopify App Store
No separate Pivony account.
02
Accept terms
Billing is through Shopify.
03
Turn on the chat
Theme editor › App embeds. It reads your store content automatically.
PRIVACY
Privacy
Card numbers typed in chat are masked automatically. We store only what attribution needs from orders (no names, emails or addresses). Data is processed in the United States on Google Cloud; EU transfers rely on Standard Contractual Clauses. Shopify GDPR requests are handled automatically.
FAQ
Questions merchants ask
Is Sonic Prospect an AI chatbot for Shopify?
Yes, one built for sales. It chats with shoppers on your product, collection and cart pages, helps them decide and adds the right item to cart, using your store’s own content.
Where do I get it?
On the Shopify App Store: search for “Sonic Prospect” or open apps.shopify.com/sonic-prospect-ai-sales-agent. It is free to install; you pay only the usage fees above.
Does it replace Shopify Inbox or my helpdesk?
No. It handles pre-purchase questions; order tracking and returns stay with your existing support.
What counts as a helpful chat?
A helpful chat: Sonic Prospect answered a real question about your products, sizing, shipping, returns, payment or store policies. Greetings, unanswered questions and post-purchase requests don’t count.
What if the shopper would have bought anyway?
The fee applies only to orders within 72 hours of a chat where the agent actually helped, and you can see the exact answer and dispute any charge.
Which languages?
The shopper’s language, using your store content.
Do I need a Pivony account?
No. You install it from the Shopify App Store and billing runs through Shopify.