A voice agent backed by Voice of Customer.
Acionada por um insight do Pivony ou qualquer etapa da sua jornada do cliente - Sonic envia uma mensagem de WhatsApp personalizada, rastreia a resposta via webhook e fecha o ciclo automaticamente.
1,284
Messages sent (7d)
98%
Open rate
52%
Click-through
47s
Avg response
Live activity
Alex M.
pivony_insight → whatsapp
Sarah K.
order_event → whatsapp
James R.
nps_detractor → whatsapp
Active rules
Detractor recovery
nps_detractor → whatsapp
VIP churn alert
vip_risk → whatsapp
Not another script-reading voice agent.
Most voice agents start from a prompt or an IVR tree. Sonic starts from Voice of Customer. With Pivony VoC it comes native-integrated — or connect your own VoC and still act on real root causes.
Classic voice agents
- Scripted prompts with little CX context
- No link to live root causes or journey breaks
- Act without knowing what the customer just experienced
- Outreach disconnected from VoC intelligence
Sonic · VoC-backed agent
- Native-integrated with Pivony VoC — or connect your own VoC
- Knows the root cause before it messages or dials
- WhatsApp + AI voice on one action layer
- Closes the loop back into your insight layer
How it works
Pivony detects
Root cause, detractor, sentiment spike, VIP complaint
Your rules decide
Segment, channel, approval level — set once
Sonic acts
WhatsApp message or AI voice call sent in seconds
Loop closes
Response and transcript return to Pivony
| Rule | Trigger | Channel | Approval | Status |
|---|---|---|---|---|
| Detractor recovery | nps_detractor | automatic | active | |
| Delivery notification | order_shipped | automatic | active | |
| VIP churn alert | vip_risk | manual | active |
Rules run automatically — or wait for 1-click approval.
Why this is more complete
VoC
Insight layer behind every action
Native with Pivony VoC — or bring your own
2
Channels, one agentic layer
WhatsApp + AI voice from the same rules
98%
WhatsApp open rate
vs. 21% email avg (Meta Business benchmark)
KVKK
Compliance-ready call controls
Hours, attempts, duration, consent logging
Two channels. One VoC-backed action layer.
WhatsApp outreach
- Detractor recovery within minutes of NPS signal
- Operational updates across the delivery journey
- Personalized offers triggered by Pivony insights
98% open rate(Meta Business benchmark)
Pivony Sonic
online
Hi Alex, your order has been delivered 📦
How was your experience? Reply 1 (poor) – 5 (great)
09:42 ✓✓
2
09:43 ✓✓
We're sorry 🙏 Here's a 15% code just for you:
CARE15
09:43 ✓✓
Pivony Sonic · Insight → Action
AI voice calls
- VIP churn risk — proactive retention call
- Serious complaints that need a conversation
- High-value accounts flagged by Pivony rules
Para que as equipes usam o Engage
Detractor recovery
NPS 0–6 detected → WhatsApp sent before customer churns.
Delivery journey
Order shipped/delivered/failed → automated operational messages.
VIP protection
High-value customer flags risk → proactive message or voice call.
Arquitetura de nível empresarial
On-Prem / GCP / AWS deployment
Deploy on your infrastructure or in Google Cloud or AWS environments you control.
REST API with smart queue
High-throughput message queuing with intelligent rate limiting, retry logic, and delivery confirmation.
Dynamic templates (Meta-approved)
Message templates with dynamic merge fields — customer name, order ID, discount codes, and custom variables.
Audit trail + access controls
Audit logs for every message sent or approved. Access aligned with your security policies.
Compliance-ready call controls
Set calling hours, max attempts per contact, call duration limits, weekend & holiday blocks — all from one panel. KVKK-compliant consent logging on by default.
Persona & tone control
Your AI agent isn't just a script reader. Set its personality — friendly, formal, empathetic — and let it adapt within each conversation.
Transparent pricing. No bundles.
Software license
Pivony platform fee (contact us for quote)
Meta traffic
Paid directly to Meta, no markup
Inicie a conversa. No WhatsApp.
Solicite uma demo e mostraremos um fluxo do Sonic ao vivo - acionado a partir dos seus dados, entregue no WhatsApp e rastreado de ponta a ponta.
🔒 AES-256 · GDPR & KVKK · ISO 27001 · No AI training on your data