A voice agent backed by Voice of Customer.
Pokrenut Pivony uvidom ili bilo kojim korakom u putovanju vašeg korisnika - Sonic šalje personalizovanu WhatsApp poruku, prati odgovor putem webhook-a i automatski zatvara petlju.
1,284
Messages sent (7d)
98%
Open rate
52%
Click-through
47s
Avg response
Live activity
Alex M.
pivony_insight → whatsapp
Sarah K.
order_event → whatsapp
James R.
nps_detractor → whatsapp
Active rules
Detractor recovery
nps_detractor → whatsapp
VIP churn alert
vip_risk → whatsapp
Not another script-reading voice agent.
Most voice agents start from a prompt or an IVR tree. Sonic starts from Voice of Customer. With Pivony VoC it comes native-integrated — or connect your own VoC and still act on real root causes.
Classic voice agents
- Scripted prompts with little CX context
- No link to live root causes or journey breaks
- Act without knowing what the customer just experienced
- Outreach disconnected from VoC intelligence
Sonic · VoC-backed agent
- Native-integrated with Pivony VoC — or connect your own VoC
- Knows the root cause before it messages or dials
- WhatsApp + AI voice on one action layer
- Closes the loop back into your insight layer
How it works
Pivony detects
Root cause, detractor, sentiment spike, VIP complaint
Your rules decide
Segment, channel, approval level — set once
Sonic acts
WhatsApp message or AI voice call sent in seconds
Loop closes
Response and transcript return to Pivony
| Rule | Trigger | Channel | Approval | Status |
|---|---|---|---|---|
| Detractor recovery | nps_detractor | automatic | active | |
| Delivery notification | order_shipped | automatic | active | |
| VIP churn alert | vip_risk | manual | active |
Rules run automatically — or wait for 1-click approval.
Why this is more complete
VoC
Insight layer behind every action
Native with Pivony VoC — or bring your own
2
Channels, one agentic layer
WhatsApp + AI voice from the same rules
98%
WhatsApp open rate
vs. 21% email avg (Meta Business benchmark)
KVKK
Compliance-ready call controls
Hours, attempts, duration, consent logging
Two channels. One VoC-backed action layer.
WhatsApp outreach
- Detractor recovery within minutes of NPS signal
- Operational updates across the delivery journey
- Personalized offers triggered by Pivony insights
98% open rate(Meta Business benchmark)
Pivony Sonic
online
Hi Alex, your order has been delivered 📦
How was your experience? Reply 1 (poor) – 5 (great)
09:42 ✓✓
2
09:43 ✓✓
We're sorry 🙏 Here's a 15% code just for you:
CARE15
09:43 ✓✓
Pivony Sonic · Insight → Action
AI voice calls
- VIP churn risk — proactive retention call
- Serious complaints that need a conversation
- High-value accounts flagged by Pivony rules
Za šta timovi koriste Engage
Detractor recovery
NPS 0–6 detected → WhatsApp sent before customer churns.
Delivery journey
Order shipped/delivered/failed → automated operational messages.
VIP protection
High-value customer flags risk → proactive message or voice call.
Arhitektura na enterprise nivou
On-Prem / GCP / AWS deployment
Deploy on your infrastructure or in Google Cloud or AWS environments you control.
REST API with smart queue
High-throughput message queuing with intelligent rate limiting, retry logic, and delivery confirmation.
Dynamic templates (Meta-approved)
Message templates with dynamic merge fields — customer name, order ID, discount codes, and custom variables.
Audit trail + access controls
Audit logs for every message sent or approved. Access aligned with your security policies.
Compliance-ready call controls
Set calling hours, max attempts per contact, call duration limits, weekend & holiday blocks — all from one panel. KVKK-compliant consent logging on by default.
Persona & tone control
Your AI agent isn't just a script reader. Set its personality — friendly, formal, empathetic — and let it adapt within each conversation.
Transparent pricing. No bundles.
Software license
Pivony platform fee (contact us for quote)
Meta traffic
Paid directly to Meta, no markup
Započnite razgovor. Na WhatsApp-u.
Zatražite demo i provešćemo vas kroz Sonic radni tok uživo - pokrenut iz vaših podataka, isporučen u WhatsApp-u, praćen od početka do kraja.
🔒 AES-256 · GDPR & KVKK · ISO 27001 · No AI training on your data