Delighted is gone. Keep asking your customers why.
Qualtrics retired Delighted in 2026: delighted.com now redirects to Qualtrics and says the product is no longer available. If you used Delighted to hear from customers, Sonic Survey lets them answer your questions in writing, by voice or on video, and analyses every answer with AI. Pivony can also take the responses you exported and find what drives them.
- Written, voice and video answers in one widget
- AI analysis of every answer: sentiment, intent, root cause
- One line of code for web or app, or a shareable link or QR code
- 25 responses a month free, live in about 5 minutes
What to check before you replace Delighted
- Keep any Delighted exports you made before the shutdown, so your history does not start from zero
- Decide whether you only need a score or also the reason behind it
- Choose where you will ask: on your website, in your app, through a link or QR code, or by phone
Moving from Delighted to Sonic Survey
- 1Sign up for Sonic Survey Free (card required, never charged).
- 2Write your question, for example the "what is the main reason for your score?" follow-up you asked in Delighted.
- 3Add the widget to your site or app with one line of code, or share the survey link or QR code.
- 4Optional: upload your exported Delighted responses to Pivony to analyse them together with new feedback.
Frequently asked questions
Is Delighted still available?
No. Qualtrics retired Delighted in 2026. delighted.com now redirects to a Qualtrics page that says Delighted is no longer available and points users to Qualtrics.
What is a good Delighted alternative?
It depends on what you used it for. If you need a large survey programme, Qualtrics is the route Delighted itself points to. If you want a quick, low-cost way to hear from customers on your website or app and understand why they feel the way they do, Sonic Survey is built for that: written, voice or video answers with AI analysis, and a free plan.
Can I still calculate NPS without Delighted?
Yes. NPS is the percentage of promoters (scores 9–10) minus the percentage of detractors (0–6). Our free NPS calculator does the maths from counts or a pasted list of scores.
Can Pivony analyse my old Delighted data?
If you exported your responses before the shutdown, yes. Upload the export and Pivony analyses the comments together with your other feedback to find the root causes.
How much does Sonic Survey cost?
Sonic Survey Free includes 25 responses a month (card required, never charged). Paid plans start at $89 a month.
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