Cart open, checkout not submitted
Shipping, duties, the coupon field that “must exist.” The visitor is testing whether the store will meet them.
SONIC PROSPECT · FOR SHOPIFY
The Shopify chatbot search that should have been a sales agent.
Sonic Prospect is Pivony’s AI Prospect Agent on your storefront — not a replacement for Inbox when someone asks where their order is. It stays with the shopper while they decide, then records a Qualified Prospect when there is enough evidence for a sales-meaningful next step.
Same One Engine · Chats are free · Pay for Qualified Prospects
Shopper on the product page
“Do you have this in navy? I have two sizes in the bag and the chart disagrees with the reviews.”
Sonic Prospect hears
Intent
Fit, not a FAQ
Objection
Size risk
Journey
Cart hesitation
Job
Help them decide
Next step
Ask the two fit questions that match this SKU — then qualify only if they are ready to buy, not because they talked.
NOT ANOTHER WIDGET
A Shopify chatbot answers. An AI Prospect Agent works the decision.
Typical Shopify chatbot
- Deflects shipping, returns, “do you ship to Canada?”
- Pastes the size chart and closes the ticket
- Meters conversations or message packs
- Treats collection lurkers and SKU-ready buyers the same
Sonic Prospect on Shopify
- LISTEN → UNDERSTAND → GUIDE → CONVERT → LEARN
- Separates WISMO from purchase intent
- No per-chat fee — the conversation is not the bill
- Writes a Qualified Prospect with a Why? trail when evidence is enough
STOREFRONT JOBS
Where Shopify revenue actually stalls
These are the chats merchants mean when they google a Shopify sales bot.
Size, fit, “I will just guess”
Two sizes in the bag. A review against the chart. Macros cannot try the garment on.
Shade, formula, skin
Beauty traffic wants a match, not a catalog dump — consultative selling on the product page.
Specs vs the competitor tab
Three SKUs memorized. They need a trade-off, not the bullet list again.
High AOV and gift shoppers
Furniture, mattresses, bikes — and people who do not wear the size. Receptionist bots lose both.
Plus / wholesale on the same brand
Net-30 and case packs do not belong in DTC checkout. Firmographic fit is the qualification.
HOW IT WORKS
The same Prospect Decision Loop — on your Shopify journey
01
LISTEN
What the shopper says on collection, product, cart, and checkout.
02
UNDERSTAND
Fit, stall, gift, wholesale, landed cost — not one FAQ.
03
GUIDE
The next proof on this SKU, in this session.
04
CONVERT
A Qualified Prospect when evidence supports a sales-meaningful step.
05
LEARN
Which objections stall the storefront next drop, next season.
THE OPPORTUNITY
The chat itself is not the bill
On Sonic Prospect the chats themselves are free. Navy, size 42, oak finish, a gift note — that session is not an invoice because they talked. There is no per-chat fee and no message pack that punishes a drop weekend. You pay when Sonic Prospect creates a Qualified Prospect: sufficient evidence of real purchase intent, fit, and a sales-meaningful next step. Browsers and “where is my order?” stay conversations.
One Engine. Shopify is the storefront — not a cheaper tier.
Approved customers get the same AI Prospect Engine. Enterprise is governance, security, integrations, and scale — not a smarter bot. Request Access to run it on your Shopify journey. Talk to Sales for custom economics.
You sign up yourself. Activation waits on Pivony approval — not a payment screen.
Shopify FAQ
No. Sonic Prospect is Pivony’s AI Prospect Agent for the storefront journey. It is not listed here as a Shopify App Store app, and it does not replace Shopify Inbox for order tracking.